5 Simple Techniques For Telus customer service
5 Simple Techniques For Telus customer service
Blog Article
• At this stage, I come to feel I am currently being misled and mistreated. In spite of numerous phone calls and escalations, I nonetheless do not have clarity on my discount rates or a good resolution to my problems.
Pro was capable of walk me through my challenge and aided pinpoint wherever the situation was happening and encouraged me of an alternate so I could get my position completed. I so appreciated his assist and tolerance in strolling me by different situations. He followed up with information on my subsequent methods.
• A buddy who is additionally a Telus customer showed me his approach specifics, and he is obtaining the same prepare for significantly considerably less while not having to buy equipment, which contradicts what Abdul informed me.
I'm attempting to renew my Online service after the two 12 months agreement expired. We even have primary cable which I under no circumstances use and want to do away with. It is actually unachievable To achieve this on-line, as well as the telephone number for support is very perfectly concealed. I finally received it from a reseller. I known as the number, and listened to AI check out to receive me to do it on the web, but You can not quit using a service on the net.
You are able to only modify it. I waited for an hour about the phone to talk to a human. He was helpful, but had to redirect me to a different particular person. I used to be then on maintain for an additional hour. They available me an even better deal, but it really wasn't what was provided on the net. People bargains are For brand new customers. To be a faithful customer I would need to pay $seventy eight when compared with $sixty for a new customer, for the service I wanted.
• In my conversation with Juan with the loyalty group, I had been falsely accused of staying discriminatory After i referenced One more Section, which was highly offensive and uncalled for. Juan afterwards apologized, indicating that the practical experience was totally unacceptable.
If my worries usually are not tackled, I might be compelled to escalate this even more, such as to the Business in the President, the media, and the greater Enterprise Bureau.
• I spoke to a number of agents, like Maria and Regal, who could not present clarity or escalate my circumstance as requested.
I had to Make contact with CS now with Chat plus the Division I want to speak to is only accessible by telephone. The CS on Chat organized a get in touch with back again at an arranged time slot. When that Office identified as me later I obtained all the things sorted out.
If our reply resolved your difficulty, please click Acknowledge as Solution to help you Telus technical support Many others in the Neighborhood.
My specialist served me with my worry and answered all of my observe-up issues. You might have the ideal men and women Operating in your case!
Auto-suggest can help you speedily slim down your search results by suggesting achievable matches as you kind.
My expert is an extremely client male. He taught me how to repair my challenge in quite a few effortless actions. What’s extra, he guided me by means of just about every move, sometimes over at the time. I'm truly grateful!
Hello Anyone, I should Make contact with customer service with reference to modifying a payment arrangement. I wished to know if there is an email or other approach to Get in touch with them mainly because I am Doing the job, and many situations I endeavor to get in touch with And do not get to speak to an individual in advance of I really need to cling up.
I had been ultimately offered case range 21911243 and told that a supervisor would connect with me back again inside two hours, which did not transpire. Alternatively, I was educated which i needed to hold out 24 several hours.